Privacy Policy

Last updated 27 August 2026 · Applies to the BoomDrive rider app, the BoomDrive Driver app and boomdriveapp.com.

BoomDrive ("we", "us") provides a ride-hailing service in Lagos, Nigeria where riders propose a fare and nearby drivers respond. This policy explains what personal data we collect, why, who we share it with and the choices you have. We process personal data in line with the Nigeria Data Protection Act 2023 (NDPA).

1. Data we collect

Account data — phone number (used to sign you in via a one-time code), name, and optional email address.
Location — your precise device location while the app is in use, to set your pickup point, show nearby drivers and track a trip in progress. Drivers additionally share location during an active trip so riders can follow them. We do not collect location in the background when you are not on a trip.
Trip data — pickup and destination addresses, the fare you proposed and accepted, route, trip timings, ratings you give and receive, and cancellations.
Messages — in-app chat between rider and driver for a trip.
Driver verification data (drivers only) — driver's licence, government ID, vehicle details and photos, submitted for approval.
Device data — a push-notification token, app version and basic diagnostics.
Wallet & promotions — promo codes redeemed and promotional credit balances. Fares are paid in cash; we do not collect card or bank details.

2. Why we use it

To create your account and verify your phone number.
To match riders with drivers, calculate suggested fares and run the trip.
To let riders and drivers contact each other (call or chat) about a trip.
To send trip notifications (driver found, driver arriving, trip completed).
To keep the service safe — investigating complaints, fraud, or incidents.
To provide support, receipts and trip history.
To comply with legal obligations.

3. Who we share it with

Your driver / your rider — a rider's name, pickup, destination, proposed fare, rating and phone number are shown to the matched driver; a driver's name, photo, vehicle, plate number, rating and phone number are shown to the rider.
Service providers that process data on our behalf: Google (Maps, Places and Firebase Cloud Messaging), Cloudflare (hosting, storage), Meta WhatsApp Cloud API (delivery of sign-in codes).
Authorities where required by law or to protect safety.

We do not sell personal data and we do not use it for third-party advertising or cross-app tracking.

4. Retention

Account and trip records are kept while your account is active and for up to 24 months afterwards for dispute resolution, safety and legal requirements. Verification codes expire within 10 minutes. Chat messages are kept with the trip record.

5. Your rights & choices

Delete your account in the app: Account → Settings → Delete account, or see delete-account.html. Personal data is anonymised; trip records required by law are kept without identifying you.
Edit your name and email in Account → Profile.
Withdraw location permission in your device settings (the app cannot book rides without it).
Turn off notifications in your device settings.
Under the NDPA you may request access to, correction of, or erasure of your data, or object to processing, by emailing support@boomdriveapp.com.

6. Security

Data is encrypted in transit (HTTPS/WSS). Sign-in codes are stored hashed. Access to production data is limited to authorised staff.

7. Children

BoomDrive is not intended for anyone under 18 and we do not knowingly collect data from children.

8. Changes

We will post updates to this page and change the date above. Material changes will be announced in the app.

9. Contact

BoomDrive, Lagos, Nigeria · support@boomdriveapp.com